Yellow Page Resources Warning!

By Garrett Blanton posted on Tuesday, January 31, 2012 - (General)

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If you get a call from Yellow Page Resources requesting that it’s time to renew your ad, be very careful. Make sure you do not agree to anything or else you will find yourself receiving a bill for $500 in the mail for their worthless, overpriced service.

Unfortunately this deceit recently happened to one of our clients. A receptionist received a call stating that it’s time to renew their web based services. The sales caller first flustered the receptionist then convinced them that if they did not verbally authorize the service that everything would be turned off. Since they thought these services pertained to their existing account, and a boss was not around to ask, they approved their services. Within a few days they received an invoice for their rendered web based services.

When the invoice arrived, our client called Yellow Page Resources immediately to try and fight the charges stating that nobody authorized their services. The manager at Yellow Page Resources then played back the phone conversation to prove that the receptionist did in fact give authorization. Ultimately, they ended up paying the $491.45, and then called back immediately to cancel the account. The word around their office now is to never authorize anything on the phone again without prior approval.

JVF Consulting hates to hear horror stories such as these. Our recommendation is to NEVER accept an offer that requires your verbal approval on the phone, no matter who is calling you.

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Comments (9)

By Forte Systems posted on Wednesday, February 8, 2012 @ 1:15 PM

Thank you for getting this information out! We had this happen to a few clients as well. I agree that their service has a lot to be desired and using a reputable service for business listings will give our clients a competitive edge. We usually find ourselves having to fix anything yellow page got their hands on! Thanks again!!

By Print Runner posted on Thursday, February 9, 2012 @ 11:46 PM

It's true. For several weeks now, I've been receiving emails from yellow page resources about the ads I posted. Luckily, I'm smart enough not to give them a single dollar.

By YellowPaged posted on Friday, March 2, 2012 @ 9:55 AM

My company got hit by Yellow Page Resources. They called under the guise of checking our information for the local phonebook yellow pages (in which our phone service gives a free listing). Then we were hit with a bill for their pitiful online listing. The woman I've talked to at the company is the most irritating and antagonistic "customer service rep" I've ever heard.

Do we have any recourse or are we going to have to pay? I say they used shady practices to get the verbal contract under pretense of "just checking". But, the fact remains that we did "agree" to the fast-talking confirmation which slipped in the "$497.99" charge. Though, even the two times they've let me hear the recording I can't really make out what he's saying.

By Scott Maizlish posted on Sunday, March 11, 2012 @ 4:51 AM

A very informative and useful post for those Yellow Page subscribers. There are so many people who are unaware of this so this is a must read for all people concern. Thanks

By Geoff Dixon posted on Monday, April 2, 2012 @ 2:40 PM

I too received a bill for the same thing and promptly wrote a letter to the company stating that whomever they spoke with was not authorized to make decisions with regards to my company. I told them I did not want to hear the recording as it most likely was doctored. I told them that I was refusing to pay the bill and they could send it to collections for all I cared. I did my part in providing them written notice of cancellation, just not by registered mail. The bill was not made out to the corporation and we never provided them with a Tax ID number. Aside from that the bill doesn't even state how long the contract is for and I do not want to log onto their site as that would be accepting their terms.

By karen welch posted on Monday, April 9, 2012 @ 12:35 PM

This happened to me as well and I ended up having to pay. I have just been invoiced again by this company wanting another $497.99! i tried calling them and all I get is a voicemail.

By Jim Graham posted on Wednesday, April 18, 2012 @ 10:22 AM

One of their "quality assurance' people just hung up on me when they tried to charge me $490 for a listing of just our phone number and when I said, in a call they were recording, that I also did not have a past due amount of $290, the operator, "Fabian", hung up on me.

Total scam.

By patrick dolan posted on Friday, April 27, 2012 @ 8:20 PM

Same scenario as most, they sent me a renewal bill, and i paid it cause i was dealing with yellow pages or YP.com.
I was scammed from them, as well from this same company!

By Tonya posted on Tuesday, May 1, 2012 @ 12:00 PM

Exact same thing happened to us! I can't believe these people are getting away with this. Or that I was fooled by it! Somebody needs to stop this place!